policies

environmental policy

We believe that businesses are responsible for achieving good environmental practices and operating sustainably.

Complaints procedure

What happens if I have a complaint?

health & safety policy

View our Health and Safety Policy Statement

consumer guide

View our consumer guide

privacy policy

Read this policy to understand our views and practices regarding your personal data

Environmental Policy

We believe that businesses are responsible for achieving good environmental practices and operating sustainably.

We are therefore committed to reducing our environmental impact and continually improving our environmental performance as an integral and fundamental part of our business strategy and operating methods.

It is our priority to encourage our customers, suppliers and all business associates to do the same. Not only is this sound commercial sense for all; but it is also a matter of delivering on our duty of care towards future generations.

  • Wholly support and comply with or exceed the requirements of current environmental legislation and codes of practice.
  • Minimise our waste and then reuse or recycle as much of it as possible.
  • Minimise energy and water usage in our buildings, vehicles and processes in
    order to conserve supplies, and minimise our consumption of natural resources, especially where they are non-renewable.
  • Operate and maintain company vehicles (where appropriate) with due regard to environmental issues as far as reasonably practical and encourage the use of alternative means of transport and car sharing as appropriate.
  • Apply the principles of continuous improvement in respect of air, water, noise and light pollution from our premises and reduce any impacts from our operations on the environment and local community.
  • As far as possible purchase products and services that do the least damage to the environment and encourage others to do the same.
  • Assess the environmental impact of any new processes or products we intend to introduce in advance.

What happens if you have a complaint?

  • Where a problem occurs during your removal please speak to your Supervisor first, who can usually resolve most issues.
  • On the rare occasion your complaint cannot be dealt with during your removal, please make a note on your delivery ticket and sign it (or you can write to us or email us).
  • We will acknowledge your complaint within 3 working days and a formal written outcome of the investigation within 15 days.
  • If you feel we have not resolved your complaint you can refer your complaint to the Furniture and Home Improvement Ombudsman (FHIO).

We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by The Furniture Ombudsman (TFO);

The Furniture Ombudsman, Premier House, 1-5 Argyle Way, Stevenage, Hertfordshire, SG1 2AD

0333 241 3209

Get in touch